Terms and Conditions

These terms and conditions govern the booking and provision of passenger transport by ZRH Airport Taxi (Kula-ZATK, Ifangstrasse 12, Stock 2, 8302 Kloten, Switzerland), hereinafter "we". By completing a booking you accept these terms.

1. Service

We provide private chauffeur-driven transfers between Zurich Airport and destinations in Switzerland and neighbouring countries at the fixed prices shown on the website or at an individually confirmed price. The service includes meet & greet in the arrivals hall with a name sign, flight tracking, 60 minutes of waiting time after the actual landing, help with luggage and, on request, child seats at no extra charge.

2. Booking and contract

A booking via the website is an offer on your part. The contract is concluded when we confirm the booking by email. Until confirmation the booking is a request; if we decline it (e.g. due to lack of availability), any payment already made is refunded in full. Requests received between 11 pm and 6 am for journeys due to start within the next two hours cannot be accepted online.

3. Prices and payment

All prices are in Swiss francs per vehicle, including VAT, for the booked route and the stated number of passengers and luggage. Between midnight and 6 am a night tariff applies (transfers +20 %, hourly bookings +30 %), included in the price shown at booking; there are no weekend or public-holiday surcharges. Payment is made online by card at the time of booking via our payment provider Stripe. Other payment methods are possible for corporate clients and special journeys by arrangement. You receive an invoice with VAT shown for every journey.

Additional services not booked (extra stops, waiting time beyond the included allowance, substantial route changes at your request) are announced in advance and invoiced separately.

4. Cancellation and changes

Up to 24 hours before the agreed pickup time you may cancel free of charge; any payment made is refunded in full. For cancellations within 24 hours or in the event of a no-show, the full fare may be due. Changes of time, address or vehicle class are possible free of charge up to 24 hours before pickup, subject to availability. Details are set out in our refund policy.

5. Flight delays and no-show

For airport pickups, the pickup time follows the actual landing time of the stated flight. A flight delay causes no additional costs. If you do not appear at the meeting point within 60 minutes of landing without notice and cannot be reached by phone, the journey is deemed not taken. For pickups at an address, the chauffeur waits 15 minutes from the agreed time.

6. Your cooperation

Please provide complete and correct details when booking, in particular flight number, phone number, number of passengers and luggage, and children with their ages. Luggage exceeding the capacity of the booked vehicle class can only be carried subject to availability. Smoking is not permitted in the vehicle; soiling or damage beyond normal use is charged at cost.

7. Liability

We are liable for damage caused intentionally or through gross negligence by us or our chauffeurs, and in accordance with the mandatory provisions of the Swiss Road Traffic Act. We accept no liability for missed flights or connections due to circumstances beyond our control (traffic, weather, road closures, force majeure); we do, however, always plan with a reasonable time buffer. We are not liable for items left in the vehicle, but we keep found items and return them.

8. Data protection

The processing of your personal data is described in our privacy policy.

9. Final provisions

Should individual provisions of these terms be invalid, the validity of the remaining provisions is unaffected. Swiss law applies; place of jurisdiction is Kloten, Canton of Zurich, to the extent permitted by law.

Last updated: September 2026