Refund Policy

We want you to book with confidence. This policy explains when and how you get your money back.

1. Free cancellation up to 24 hours before

If you cancel up to 24 hours before the agreed pickup time, we refund the full amount. The refund is triggered automatically to the original payment method; depending on your bank, the amount is visible within 3 to 10 business days.

2. Declined by us

If we cannot accept a booking request – for instance because no vehicle is available – we refund any payment already made immediately and in full, regardless of timing.

3. Cancellation within 24 hours

For cancellations less than 24 hours before pickup, the chauffeur has usually already been assigned. We reserve the right to charge the full fare. In this case please contact us directly – for flight cancellations, illness or other understandable reasons we find a fair solution together, for example a free rebooking or a credit note.

4. Flight delay and cancellation

If your flight is delayed, we adjust the pickup time automatically; there are no additional costs and no cancellation. If your flight is cancelled and you do not travel, section 1 applies or – within 24 hours – section 3.

5. No-show

If you do not appear at the meeting point without notice and cannot be reached, the full fare is due and is not refunded. Please always let us know when something changes – even at short notice via WhatsApp.

6. Changes instead of cancellation

You can change time, address and vehicle class free of charge up to 24 hours before pickup, subject to availability. If this results in a lower price, we refund the difference; a higher price is charged additionally.

7. How to cancel

By email to info@zrhairporttaxi.ch or via WhatsApp to +41 76 496 13 24, stating your booking reference. You receive a cancellation confirmation by email.

Last updated: September 2026