Frequently Asked Questions

Fastest via the booking assistant on this website or directly via WhatsApp. You usually receive your confirmation within 2 minutes.

Yes. The price quoted at booking applies per vehicle and does not change – regardless of traffic or weather. Luggage is free. The only extra: between midnight and 6 am a night tariff of 20 % applies (hourly bookings 30 %), included in the price shown when booking.

We monitor your flight in real time and adjust the pickup automatically. Waiting time after landing is free.

Your chauffeur awaits you with a name sign right in the arrivals hall (meet & greet) and walks you to the vehicle.

Conveniently in the vehicle: cash, credit card or TWINT. Corporate clients can receive a consolidated invoice on request.

Yes, cancel free of charge up to 24 hours before the planned pickup and receive a full refund.

Yes, baby shells and child seats are provided free of charge. Simply state the number and age of your children when booking.

Ski bags travel free of charge (max. 4 per vehicle). It is best to announce bulky luggage such as golf bags or prams when booking.

By kilometre tariff: the first 10 km are included in the base fare (Business Class CHF 83, Business & Family Class CHF 85, Premium Class CHF 100); each additional kilometre costs Business Class CHF 3.00, Business & Family Class CHF 3.40, Premium Class CHF 5.50. The distance is determined at booking from the actual driving route. The price is per vehicle, incl. VAT.

It depends on the exact address. Up to 10 km the base fare applies (Business Class CHF 83, Business & Family Class CHF 85); central Zurich is just beyond that, so the price is only a few francs above the base fare. Enter your address in the booking assistant – the fixed price appears immediately, no sign-up needed.

Yes, the base fare is also the minimum fare and includes the first 10 km: Business Class CHF 83, Business & Family Class CHF 85, Premium Class CHF 100.

Between midnight and 6 am a night tariff of 20 % applies (hourly bookings 30 %). It is shown in the price immediately when booking. Daytime, weekends and public holidays carry no surcharges.

Yes, securely via Stripe with credit card, TWINT, Apple Pay or Google Pay – right in the last booking step. Alternatively pay in the vehicle by cash, card or TWINT.

Yes, automatically by email for every journey: with booking reference, route, net amount, VAT and gross amount. Corporate clients can receive a monthly consolidated invoice on request.

For cancellations up to 24 hours before, or if we decline a request, an online payment is refunded automatically in full. Depending on your bank the amount is visible within 3 to 10 business days.

Per vehicle – whether one person sits in the E-Class or seven in the V-Class. Luggage, child seats, meet & greet and waiting time are included.

In the public arrivals hall right behind the exit from baggage claim, holding a name sign. Your flight number tells us whether you come through Arrival 1 (mostly Schengen) or Arrival 2 (mostly non-Schengen). Do not go to the taxi rank.

60 minutes after the actual landing are included – enough for passport control, luggage and a coffee. If it takes longer, a short WhatsApp message is enough.

You cancel free of charge up to 24 hours before. For short-notice cancellations please contact us directly – we rebook to the replacement flight or find a fair solution.

Yes, around the clock. Please book night journeys in advance: requests received between 11 pm and 6 am for journeys starting within the next two hours cannot be accepted online – we then help via WhatsApp.

Departure minus check-in deadline (Europe about 2 hours, long-haul about 3) minus driving time minus buffer. At rush hours around Zurich 20–30 minutes of buffer, on mountain routes in winter 45–60 minutes. Send us flight number and address – we suggest a time.

Yes. Enter the guest's name and, if you wish, your company name for the name sign; confirmation and invoice go to your email address.

Business Class: Mercedes-Benz E-Class, up to 2 people and 2 suitcases. Business & Family Class: Mercedes-Benz V-Class, up to 7 people and 7 suitcases. Premium Class: Mercedes-Benz S-Class, up to 3 people and 3 suitcases. Hand luggage does not usually count.

Yes, in the Business & Family Class (V-Class) with up to 7 suitcases. Count checked luggage honestly: more suitcases than people is a sign for the larger class or a second vehicle.

Yes, at no extra charge – in a carrier or with a seat-belt harness. Large dogs in a hold crate travel in the V-Class. State the animal in the remarks field when booking.

A folding buggy fits in every class; a large travel-system pram, several golf bags or bicycles belong in the V-Class. Please mention bulky items in the remarks field so the load space is prepared.

Yes. Winter tyres, snow chains when needed and chauffeurs who know passes, car-trains and alternative routes – for Davos, St. Moritz, the Engadin and the Bernese Oberland.

Yes. Enter any address in Switzerland or abroad; the price is calculated by kilometre tariff. Border crossings are possible without changing vehicles; keep your ID card or passport ready.

In normal traffic: Lucerne around 75 minutes, Basel around 1 hour 45, Bern around 2 hours 20. Davos around 3 hours 15, St. Moritz around 4 hours 15, Zermatt (to Täsch) around 4 hours 45.

The transfer ends at the valley station: for Zermatt in Täsch (shuttle train in a few minutes), for Wengen in Lauterbrunnen (cog railway). The driver helps with the luggage to the train.

Yes, up to three stops in the booking form; distance and therefore price are calculated accordingly. For longer stays on the way, the hourly booking is the right format.

Yes: first hour CHF 80, each additional hour CHF 72, including 25 km per hour; for longer distances the class kilometre rate applies. Ideal for city tours, appointments, events and excursions with waiting time.

Yes, at the same kilometre tariff. Choose your address as pickup and the airport as destination – ideally right after the outbound journey, so both are fixed.

For daytime journeys a few hours are often enough; for night landings, changeover Saturdays in winter, trade-fair weeks and the WEF we recommend booking as soon as the flight is fixed.

Yes. After booking you receive an acknowledgement, and after our check a booking confirmation by email in your language – with route, vehicle, time and reference.

Around the clock via WhatsApp or phone on +41 76 496 13 24, by email at info@zrhairporttaxi.ch. The number is also in every confirmation.

Up to 24 hours before pickup you can change time, address or vehicle class free of charge, subject to availability – by replying to the confirmation or via WhatsApp with your reference.

Voluntary. Service is included in the price; if you like, hand the driver a small amount in cash. A Google review makes us just as happy.

Fixed price before the journey instead of a meter, chauffeur with a name sign in the hall instead of a queue, flight tracking, child seats, invoice with VAT – and the vehicle you want, guaranteed.